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Our customer support team is available Monday&#x2013;Friday, 9:00 AM&#x2013;5:00 PM CST. We do our best to respond to all inquiries within 24 business hours.Available Support Channels<ul data-path-to-node="3"><li>Email: hello@equipfoods.com</li><li>Contact Form: Submit a ticket through our online <a href="https://help.equipfoods.com/en-US/contact">Contact Form</a> on equipfoods.com</li><li>Instagram: Send a direct message to @equipfoods</li><li>Facebook: Message our official <a href="https://www.facebook.com/EquipFoods/">Equip Food</a>s page</li></ul>Phone Support: We&#xA0;do not offer phone-based customer support at this time. Reaching out via email or our contact form with your order number and details is the fastest way to get help with your account or shipment.

Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM CST. We do our best to respond to all inquiries within 24 business hours. Available Support Channels. Email: hello@equipfoods.com. Contact Form: Submit a ticket through our online

Contacting Customer Support

About Us

Order change policy

Order and Purchasing Support

My order is stalled or delayed

Order Tracking

Purchasing with HSA/FSA Funds

Return and Refund Policies

Why do you use stevia?

What are the 'Natural Flavors' in your products?

Do your products have cholesterol?

Does Equip products have fillers in them?

Are your products organic?

What countries are your grass-fed beef sourced from?

Are your products NSF certified?

How often do you test your products?

Are your products made in an allergy free facility?

Why do you not have 'non-GMO' listed on your packaging?

Are your cows pasture raised?

Prop 65 Labels

I saw an article that your protein tests high in heavy metals.

What's the best way to mix protein powder?

What is beef isolate exactly?

Is your protein powder lactose free?

Is there iron in your Prime Protein products?

Does your protein powder contain caffeine?

Suggestions on how to add in fats and carbs to make Prime Protein a full meal replacement

Is there any naturally occurring creatine in Prime Protein?

How the protein has no cholesterol if it is beef?

Does your protein powder have purines?

How much caffeine is in Prime Chocolate?

Is Prime Protein high in histamines?

What does the unflavored taste like?

Is the B12 in prime protein naturally occurring?

Do your protein powders contain Neu5gC?

How many scoops are in the bags of protein powder?

Do you offer flavors without stevia?

Do you have sample packs?

Prime Protein

What's different about the new Peanut Butter and Chocolate Peanut Butter Prime Bars compared to the other flavors?

Are the bars safe for people with peanut allergies?

Will all Prime Bars now contain peanuts?

Is the Prime Bar dairy-free / gluten-free / soy-free?

What is the prime bar packaged in?

What are the physical dimensions of a Prime Bar

What kind of protein is used?

Why does this bar contain colostrum?

What’s the sugar content—is it added sugar?

Why didn’t you use monk fruit, stevia, or allulose instead of honey and dates?

How do the Prime Bars affect blood sugar? What's the glycemic impact?

Why did you include beef tallow in the bar?

Does the bar taste like tallow or beef?

Is it vegetarian or vegan?

Do the bars contain natural flavors?

What is cocoa extract?

What is berry extract?

My bars arrived soft—is that normal?

Do these need to be refrigerated?

What is the shelf life of Prime Bar?

What happens if my bars arrive warm or soft—are they still safe to eat?

How warm can the bars get before they’re unsafe to eat? Would that ever happen?

If the bars get warm, will it affect the nutrients?

Can I freeze Prime Bars?

Can I eat this on a low-carb or keto diet?

Will there be more flavors?

Is this bar safe for kids?

Is there caffeine in the chocolate flavor?

Can Prime Bar be used as a pre- or post-workout snack?

Is Prime Bar a replacement for a daily colostrum or collagen supplement?

Can I have a Prime Bar and Prime Protein on the same day?

How many Prime Bars can I eat in one day?

Are the ingredients, such as dates, honey, and fruit, organic?

Can you buy individual Bars?

Prime Bars

How should I store the colostrum gummies?

Can I take colostrum gummies if I'm pregnant or breastfeeding?

What is soluble tapioca fiber and why is it included?

What is Allulose?

What is beta carotene and how is it sourced?

What are the ingredients in the gummies?

Colostrum Gummies

How many scoops of collagen should you take per day?

When is the best time to take collagen?

How long should I take collagen? Should I stop after a certain amount of time?

Do you recommend counting the protein in the collagen a towards daily goal?

Grass-Fed Collagen

Core Colostrum

Where is your Colostrum sourced?

Is colostrum a dairy product? Can people with lactose intolerance use it?

Is your Colostrum pasteurized?

Can I mix the colostrum in hot drinks?

How is colostrum sourced?

How many mg of IgG is in one serving of Core Colostrum?

Does Colostrum have casein in it?

Is Colostrum safe to take when pregnant?

How much protein and PRP is in colostrum?

When and who should take colostrum?

What are beef organs and why would I take them?

Is this a replacement of your previous liver and organ supplements?

Why did you consolidate into one product instead of separate organ supplements?

Did the formula change from your previous Grass-Fed Organs?

Are the organs defatted?

Is this product allergen‑free?

Is it keto / paleo / carnivore friendly?

Grass-Fed Beef Organs

What is the difference between Equip Kids and adult Prime Protein?

Is it okay for kids to consume beef protein?

What is the recommended age for Equip Kids?

Are Equip Kids products nut-free?

How much sugar is in Kids Protein powder?

How much sugar is in Kids Bars?

Why are "Added Sugars" listed on the nutrition panel if you use honey and dates in the bars?

Contacting Customer SupportUpdated 43 minutes ago