Damaged In-Store or Retail PurchasesUpdated an hour ago

If you purchased an Equip product at a retail store (such as Sprouts or Erewhon) and found it damaged or unsealed, our support team can help resolve the issue.

How to Request a Replacement: Send an email to [email protected] containing the following information:

• Photos of the Damage: Clear images of the compromised bag, seal, or defect.

• Photo of Your Receipt: Proof of purchase showing the store and purchase date.

• Lot Code: Printed near the bottom seam on the back of the bag.

• Store Information: Retailer name and physical store location.

• Date of Purchase: The day the item was bought.

What Happens Next Our support team will review your information and respond within 24–48 business hours with next steps or replacement options.