How do I update my payment method?Updated 15 days ago
Log in to your account
- Visit https://www.equipfoods.com/a/account/
- Enter your email address to receive a 4-digit login code in your inbox
- If you have a phone number on your account, you'll also receive the code via SMS
- Can't remember which email you used? Contact our support team
Access your subscription
- Click on the "Subscriptions" navigation link
- If you have multiple subscriptions, select the one you want to update
Navigate to payment settings
- Scroll down to find the 'Payment' section
- Click to open your payment settings
Update your payment method
- Option 1: Click 'Securely Update' to receive an email with instructions to update your existing payment method
- Option 2: Click the primary payment method dropdown menu, then select "Add New Payment Method"
- We recommend this option if attempting to update an existing payment method does not work.
- Once you have successfully added the new payment method, remove the old card from your account. You can easily remove old/duplicate payment methods by going to the Account Info page, selecting the payment method in the dropdown, then clicking "Remove."
Adding a backup payment method
💡 Pro Tip: To avoid any disruption in receiving your subscription orders on time, we recommend adding a backup payment method in case your primary payment method doesn't process successfully.
Go to the Payment Method section
- In the same Payment section where you manage your primary payment method
- See the "Backup Payment Method" section
Select a backup method
- Click 'Choose Payment Method' under the Backup Payment Method section
- Select or add the payment method you'd like to use as a backup
Confirm your selection
- Click 'Save Changes' to set your backup payment method
Troubleshooting Shop Pay:
If you pay for your subscription via Shop Pay and are having issues updating your payment method from the Shop Pay app, follow the steps above to update your payment method directly in your Equip Foods account.
If you ever need help, send us an email at [email protected]