Delayed, Missing or Stolen PackagesUpdated 8 days ago

If your order is stalled in transit or marked "Delivered" but nowhere to be found, you can submit a resolution request through our Claims Portal 

When to File a Claim: To account for carrier delays and premature delivery scans, please ensure your shipment meets these required waiting windows before submitting:

• Stalled in Transit: Tracking shows zero movement or updates for at least 5 consecutive business days.

• Marked "Delivered" but Missing: At least 3 days have passed since the carrier marked the package as delivered. (Carriers frequently pre-scan packages up to 72 hours before actual physical drop-off).

Required Information

• Order Number

• Email Address or Zip Code associated with the purchase

What Happens Next: Once filed, our support team will review your claim details and issue an automated email update regarding your replacement order or refund resolution.