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My order is stalled or delayedUpdated 4 days ago

We know how exciting it is to receive your order, and we want it to get to you as quickly as possible! Once your package leaves our warehouse, it’s in the hands of the carrier, and we’re unable to control transit times or shipping updates. 

Recently, some carriers have been experiencing longer transit times. If your order hasn’t shown movement for more than 5 business days, please visit our Claims Portal to submit a request.

Be prepared to enter your order number and the email address or zip code used to place your order.

You'll receive a notification after our team reviews your claim.

We appreciate your patience and understanding.

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