Why didn't I receive my referral credit?Updated an hour ago
If a friend used your referral link but you haven't received your store credit, it is usually due to one of the following promotional requirements:
First-Time Customer Rule: Referral rewards are only issued when you refer a new customer who has never previously placed an order with Equip.
Minimum Order Threshold: The referred order must meet the minimum subtotal requirement (e.g., $20 or more) after discounts are applied and before taxes/shipping.
Direct Link Usage: Your friend must complete their order through your exact referral link so our system can attribute the sale to your account.
Self-Referral Exclusions: Referring yourself, using a secondary personal email, or shipping to the exact same billing/shipping address will automatically flag and invalidate the reward.
Processing Time: Credits may take up to 24 hours after the referred order is processed to reflect in your dashboard.
Still Missing Your Credit? If your referral meets all the conditions above and your reward hasn't appeared in your Referral Account, please email [email protected] with:
Your account email address
Your friend's name and the email address they used to place their order
Make sure your referrals have made a purchase of $20 worth of product or more in order for you to earn your $8 credit! Feel free to reach out to [email protected] for help!