EU Order WithdrawalUpdated 2 days ago

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://promixnutrition.com/apps/redo/returns-portal/login?referralId=6a346f75bd0acf94ccdbd004&withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.