Order Change and Cancellation PolicyUpdated 9 days ago

Because our fulfillment team processes orders almost immediately after checkout, we are unable to cancel or modify an order once it has been placed.

One-Time Orders

• Immediate Processing: Once submitted, we cannot alter shipping addresses, swap product flavors, add/remove items, or cancel the order.

• How to Resolve: If you no longer want the items, wait for the package to arrive and submit a request through our Returns Portal for a return or exchange.

Subscription Orders

• Renewal Cutoffs: Any changes to your subscription (skipping a month, swapping flavors, or canceling) must be completed before your scheduled charge date.

• Already Generated Orders: Canceling a subscription stops future automatic renewals, but it will not cancel or refund an order that has already been billed.

• How to Manage: You can adjust upcoming shipment dates, frequencies, or flavors anytime by logging into your Subscription Portal.

Need Additional Help? If you need assistance setting up a return once your package arrives, email our support team at [email protected] with your order number in the subject line.