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Order and Purchasing Support

Order cancellation policy

We understand that plans can change, and we’re here to assist where possible. However, once an order is placed, we are unable to cancel it, even if you contact us immediately after. While we can’t cancel or adjust an order after it’s been placed, we’

Order change policy

We understand that plans can change, and we’re here to assist where possible. However, once an order is placed, we are unable to cancel it, even if you contact us immediately after. While we can’t cancel or adjust an order after it’s been placed, we’

Order processing times

Our dedicated warehouse team works diligently to process and fulfill orders as quickly as possible. On average, it takes approximately 24 business hours for our warehouse to process an order. During this time, our team carefully verifies the items, p

Discount code support

If you are attempting to use a discount, please note that we only allow 1 discount per order. Some discount codes may be for one-time orders only. Please check the restrictions of your code. If your discount code is not working, please reach out to u

Do you ship internationally?

Equip Foods is proud to serve customers around the world. Shipping costs and times may vary depending on the destination.

What should I do if my order arrives damaged or incomplete?

We're sorry to hear that! If you've received a damaged or incomplete order, please contact our customer service team [email protected] as soon as possible. We'll do our best to resolve the issue quickly.

How can I place an order?

Ordering from Equip Foods is easy! Just visit our website, browse through our selection of products, select your desired items, and click "Add to Cart." When you're ready to complete your purchase, go to your cart and click "Checkout." Follow the pro

What payment methods does Equip Foods accept?

Equip Foods accepts a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Amazon Pay. Please note that payment options may vary depending on your location.

Can I stack discount codes?

If you are attempting to use a discount, please note that we only allow 1 discount per order. If your discount code is not working, please reach out to us at [email protected] for further assistance.

Amazon Orders

All Amazon order changes have to be made directly on Amazon or through Amazon support.