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Order and Purchasing Support

Order cancellation policy

Don't hesitate to get in touch with us at [email protected] as soon as you can. Our shipping team usually processes orders within 24-48 hours, and sometimes even faster. If you need to cancel your order during our working hours, we'll do our best

Order change policy

If you need to make changes to your order or cancel it, please contact our customer service team at [email protected] as soon as possible. We cannot guarantee changes or cancellations for orders that have already been processed or shipped.

Order processing times

Our dedicated warehouse team works diligently to process and fulfill orders as quickly as possible. On average, it takes approximately 24 business hours for our warehouse to process an order. During this time, our team carefully verifies the items, p

Discount code support

If you are attempting to use a discount, please note that we only allow 1 discount per order. If your discount code is not working, please reach out to us at [email protected] for further assistance.

Do you ship internationally?

Equip Foods is proud to serve customers around the world. Shipping costs and times may vary depending on the destination. Please see our Shipping and Delivery page at checkout for more information.

What should I do if my order arrives damaged or incomplete?

We're sorry to hear that! If you've received a damaged or incomplete order, please contact our customer service team [email protected] as soon as possible. We'll do our best to resolve the issue quickly.

How can I place an order?

Ordering from Equip Foods is easy! Just visit our website, browse through our selection of products, select your desired items, and click "Add to Cart." When you're ready to complete your purchase, go to your cart and click "Checkout." Follow the pro

What payment methods does Equip Foods accept?

Equip Foods accepts a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Amazon Pay. Please note that payment options may vary depending on your location.

Using more than one discount at the time of purchase

If you are attempting to use a discount, please note that we only allow 1 discount per order. If your discount code is not working, please reach out to us at [email protected] for further assistance.