Order and Purchasing Support
Order Change and Cancellation Policy
Because our fulfillment team processes orders almost immediately after checkout, we are unable to cancel or modify an order once it has been placed. One-Time Orders. Immediate Processing: Once submitted, we cannot alter shipping addresses, swap produ
Warehouse Processing & Shipping Expectations
Orders take approximately 24 business hours to process and leave our warehouse before being handed over to the carrier. Processing occurs Monday through Friday and excludes weekends and major holidays. Expedited Shipping (1 Business Day/Express). Tra
Applying Discount & Promotional Codes
One Code Per Order: Only one promotional or discount code can be applied per checkout. Codes cannot be combined or "stacked.". One-Time vs. Subscription: Most promotional codes apply exclusively to standard, one-time purchases and cannot be combined
International Shipping Policy
We ship direct to most countries worldwide. International shipping rates and delivery estimates are calculated automatically at checkout based on your exact destination. Delivery Timelines & Cost. Transit Time: International orders typically arrive w
Damaged, Missing, or Incorrect Items
If your package arrived damaged, missing an item, or containing the wrong product, please file a request through our Claims Portal so we can issue a replacement or resolution. What You Need to File a Claim. Order Credentials: Your Order Number and th
How to Place an Order
To place an order on the Equip Foods site:. Select Your Purchase Type: On the product page, choose between a One-Time Purchase or Subscribe & Save (to save 15% on recurring orders). Review Your Cart: Confirm your product, flavor, quantity, and delive
Accepted Payment Methods
We accept a wide range of payment options at checkout:. Credit & Debit Cards: Visa, Mastercard, American Express, and Discover. Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay, and Amazon Pay. HSA / FSA Funds: TrueMed HSA/FSA payment options
Orders Placed on Amazon
All orders placed through Amazon are processed, billed, and shipped directly by Amazon. Equip Customer Support cannot access Amazon account details, modify shipping addresses, or issue direct refunds for Amazon purchases. Order Modifications & Cancel