Return and Refund PolicyUpdated 8 days ago
Eligible Equip products purchased directly from our website can be returned or exchanged within 30 days of purchase.
How to Start a Return or Exchange
Visit our Returns Portal to submit your request for approval.
Once approved, U.S. customers will receive a prepaid shipping label via email.
Drop off your return package with the designated carrier. (Note: If returning items from multiple orders, each order must be shipped separately in its own box).
Refund Details & Fees
Deductions: Refunds are issued to your original payment method for the purchase price minus original outbound shipping costs and return shipping fees.
Processing Time: Once received at our facility, refunds, exchanges, and store credit take up to 14 business days to process.
Policy Exceptions
International Orders: All sales shipped outside the United States are only eligible for refunds, and we do not accept international returns or exchanges.
Final Sale Items: Products designated on our site as final sale or non-returnable are ineligible for return.
Amazon & Retail Purchases: If you purchased from Amazon or another retailer, you must initiate your return directly through that seller.
Retail Store Refunds: If you purchased Equip at a retail store and are seeking a refund, please bring your receipt back to the store where it was purchased.
Damaged Items from Retail: For damaged products purchased at a retail store, please reach out to us at
[email protected]with your store receipt and photos of the damaged item, and our team will do our best to assist!
Damaged, Defective, or Wrong Items Inspect your package upon arrival. If an item is damaged, defective, or incorrect, please report it immediately through our Claims Portal or email [email protected] with photo documentation so we can make it right.