Equip Foods

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Sometimes packages are marked as delivered before they actually are. If you haven't received your order within 3 business days (from the date it was marked delivered), please let us know and we will open up a case with the carrier so we can better identify what the issue is, and get it resolved. 

We appreciate your patience and understanding.

My order didn't arrive!

Step 1: Check out without Shopify Pay
To use your HSA for a purchase, it is important to make sure that Shopify Pay is not selected as your payment option. If it is, please deselect it before proceeding to the next step.

Step 2: Guest checkout and TrueMed payment solution
If you don't have Shopify Pay enabled or want to bypass it, you can proceed with the guest checkout option. During the checkout process, select TrueMed as the payment solution. TrueMed is our trusted HSA partner, providing a secure and convenient way to use your HSA funds.

Step 3: Filling out the qualification survey
After selecting TrueMed as the payment solution, you will be directed to a page where you will need to complete a short survey. This survey helps determine your eligibility for using your HSA in conjunction with your existing coverage. Please answer the questions accurately and thoroughly.

Step 4: Payment process
Once you have completed the qualification survey, you will be prompted to proceed with the payment. TrueMed will guide you through the necessary steps to complete the transaction using your HSA. Ensure that you have your HSA account information readily available.
If you encounter any difficulties during this process or have any questions, please do not hesitate to contact our support team. We are here to assist you and ensure that your HSA payment experience is seamless.

Note: The availability of the HSA payment option may vary based on your location and eligibility.

How do I use my HSA/FSA funds?

Please allow 1 business day for processing and 3-4 business days for delivery.

Firstly, nothing has changed in our products, and we’re still shipping the cleanest, real-food supplements available in the market. You’re likely wondering why you’re seeing this sticker for the first time. Here’s some key context and the answer to y

Firstly, nothing has changed in our products, and we&#x2019;re still shipping the cleanest, real-food supplements available in the market. You&#x2019;re likely wondering why you&#x2019;re seeing this sticker for the first time. Here&#x2019;s some key context and the answer to your question: At Equip, we hold ourselves to quality standards that exceed the normal requirements of the state and the FDA. This commitment is why we&#x2019;re known for having the cleanest real-food supplements. Our quality is reinforced by third-party testing, which we&#x2019;re happy to share. This means starting with the purest ingredients possible and ensuring that each product is individually tested for heavy metals, microbial contamination, and label claims. California Prop 65, also known as The Safe Drinking Water and Toxic Enforcement Act of 1986, requires businesses to provide warnings to Californians about possible exposure to chemicals that cause cancer, birth defects, or reproductive harm. The goal of mandatory Prop 65 language is to protect consumers. While these protections have consumers&#x2019; health in mind, it&#x2019;s important to note that heavy metals like lead, arsenic, cadmium, and mercury occur naturally in soil and water, even in the most pristine environments. As plants grow, they pull nutrients from the soil and water, including trace amounts of some naturally occurring heavy metals. Equip products consistently test below Prop 65 limits, but we have to be proactive as there are many profit-seeking lawyers suing brands when they don&#x2019;t provide warnings on packaging. We&#x2019;ve just started stickering our bags because the volume of litigation has increased significantly. Since Equip sources some of the purest natural ingredients for our products (and we proudly sell to Californian consumers), we&#x2019;re obligated to add the Prop 65 warning to our packaging. However, the levels of these chemicals in our products are similar to those in an all-organic plant-based diet and are completely safe. All Equip products are still within federal or international safety limits and undergo rigorous testing to ensure safe levels of inorganic metals and other harmful toxins.

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