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Refund Policy - US Orders
We are happy to provide you with options if you are not 100% satisfied with your product. You are entitled to an exchange or refund within 30 days of your purchase. Reach out to us if you have any questions!
Trouble with Discount
If you are attempting to use a discount, please note that we only allow 1 discount per order. If your discount code is not working, please reach out to us at [email protected] for further assistance.
Do you ship internationally?
Equip Foods is proud to serve customers around the world. Shipping costs and times may vary depending on the destination. Please see our Shipping and Delivery page for more information.
What should I do if my order arrives damaged or incomplete?
We're sorry to hear that! If you've received a damaged or incomplete order, please contact our customer service team as soon as possible. We'll do our best to resolve the issue quickly.
Refund Policy - International Orders
We're committed to your total satisfaction here at Equip Foods. If for any reason, our products don't meet your expectations within the first 30 days from your purchase date, please do not hesitate to contact us at [email protected]. Our dedicated
How can I place an order?
Ordering from Equip Foods is easy! Just visit our website, browse through our selection of products, select your desired items, and click "Add to Cart." When you're ready to complete your purchase, go to your cart and click "Checkout." Follow the pro
How long does delivery take to deliver?
Delivery times depend on the shipping method selected and the destination of the package. Once your order is shipped, you'll receive a confirmation email with tracking information. For standard, US packages delivery times are typically 3-4 business d
What payment methods does Equip Foods accept?
Equip Foods accepts a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Amazon Pay. Please note that payment options may vary depending on your location.
Can I change or cancel my order after placing it?
If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We cannot guarantee changes or cancellations for orders that have already been processed or shipped.
Help! I want to cancel my order.
Don't hesitate to get in touch with us at [email protected] as soon as you can. Our shipping team usually processes orders within 24-48 hours, and sometimes even faster. If you need to cancel your order during our working hours, we'll do our best
Using more than one discount at the time of purchase
If you are attempting to use a discount, please note that we only allow 1 discount per order. If your discount code is not working, please reach out to us at [email protected] for further assistance.
Order Tracking
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking link. You can also access your personalized tracking page by navigating to here and inserting your order number. You can track your order from
Order Processing Times
Our dedicated warehouse team works diligently to process and fulfill orders as quickly as possible. On average, it takes approximately 24 business hours for our warehouse to process an order. During this time, our team carefully verifies the items, p